Yes — we ship worldwide from my studio or my lab in Southern California
Every order is carefully packaged and sent with full tracking. Once your piece has been prepared and dispatched, you’ll receive tracking details so you can follow its journey.
Framed original Painted Photographs include complimentary domestic shipping within the United States. A flat fee is applied to all international orders.
Absolutely. Once your order has shipped, you’ll receive a confirmation email with your tracking number. You’ll also hear directly from the courier with instructions on how to follow your delivery.
Archival prints are handled with care and packed into sturdy envelope or tube for shipping and protection.
Framed Painted Photographs are securely packed in art boxes made for travel to ensure safe arrival of your finished piece.
Archival Prints: Please allow up to 5-7 business days for your monthly print to be made.
Framed Painted Photograph: Please allow up to 14 business days for bespoke framing.
During peak times, production and shipping may take longer — we appreciate your patience as we prepare each piece with care.
• United States: 3 – 7 business days (depending on region)
• Canada: 7 – 12 business days
• United Kingdom & Europe: 10 – 15 business days
• Asia-Pacific: 10 – 18 business days
• Remote or rural regions worldwide: 9 – 25 business days
Express shipping is available at checkout and refers to the transit time, not production time.
Yes, at an additional fee. Please email us at studio@tommylei.com with your request and we’ll do our best to help.
First, check your spam or promotions folder. If you still don’t see an update, please contact us at studio@tommylei.com and we’ll respond promptly within 24-48 hours.
Please see our Refund Policy for detailed information.
If you have any questions not covered here, please reach out studio@tommylei.com — we’d love to assist.